Please note that you must be a registered user to place an online order.
- Enter a quantity next to the product you would like and click on ‘Add to cart’ (trolley symbol).
- Repeat step 1 for all the products you require.
- To see what you have in your cart click on ‘My Cart’. This will show the item and quantity ordered.
- In ‘My Cart’ you can amend your order by changing the quantity and clicking on ‘Update Cart’. You can also completely remove a product from the order by clicking on the delete check box next to the product you wish to remove.
- Select Shipping Method.
- When you have completed your order, click on ‘Proceed to Checkout’
- Complete all the required fields and click ‘Place Order’
- Once order is finalised, you will receive a confirmation email.
Out of Stock
If a product ordered is out of stock, you will be contacted and advised of this. We will endeavor to offer a substituted product of similar quality and price. If you are happy to proceed with your order with the substituted product then delivery will be as normal.
Methods of Payment
At the time of placing your order you will be required to select your payment method. Your payment method can be online payment by Credit Card or Direct Bank Transfer
If your credit card is declined your order will not be processed
Returns / Credits / Refunds
Credit claims cannot be recognised unless reported to De Vine Cellars within 24 hours of receipt of Delivery.
If an order is cancelled prior to delivery then a refund will be processed the next business day. A cancellation fee may apply in some cases.
If a product you ordered is damaged or you are not satisfied with the quality of the goods purchased, you must call De Vine Cellars within 24 hours of receipt of the delivery.
Claims for shortages must be checked by your delivery driver & reported immediately. Please check your delivery before signing.