Deliveries will be made in most cases by our preferred courier Australia Post. Anyone at the delivery address, who receives the goods, shall be presumed by De Vine Cellars to be authorized to receive the goods on your behalf and that the person is over the age of eighteen (18) years. Satisfactory evidence of proof of age of the person receiving the goods may be requested. If the person is unable or unwilling to provide satisfactory evidence of proof of age, De Vine Cellars will refuse to deliver the goods. Goods will not be delivered to persons under the age of eighteen (18) or persons who fail to provide proof of age as accepted by De Vine Cellars. You must ensure that a person over the age of eighteen (18) years is available to accept the goods.
If there is no one at the delivery address, a card will be left in your mail box notifying you of collection details from an Australia Post Centre close to you. If an incorrect address is given and the parcel(s) is/are returned to the store, an additional charge may be applied. An additional charge will be incurred if re-delivery is requested. Goods will not be left unattended at any delivery address. Once you receive the goods you will be responsible if they become damaged, lost or stolen.
All deliveries must be signed for and will be taken as absolute proof of delivery.
Please allow 5 – 14 business days for delivery, delivery times will vary depending on your location and stock availability. Perth Metro deliveries will generally be delivered within 5 business days.
All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.
Online orders can be collected from either of our Inglewood or Noranda stores, within normal trading hours (this option is selected at ‘checkout’). Please allow up to 3 business days for picking and packing. If an order is not going to be ready within this time-frame, you will be contacted.
Delivery Rates are summarised as follows:
|Perth Metro Area||$8.00 per case|
|Western Australia Country||$15.00 per case|
|Interstate||$20.00 per case|
|Overseas||Please contact De Vine Cellars|
A case may consist of:
- Up to 12 bottles of wine, spirit or non alcoholic product, any mixed variety. Each bottle may be up to 1.25ltr.
- Any full case of beer, cider or pre-mixed spirits. (case sizes may vary according to product information)
- Up to 24 mixed stubbies/cans of beer, cider or premixed spirits less than 500ml.
CORPORATE / BUSINESS CUSTOMERS
If you are a Corporate / Business customer within the Perth CBD, please contact De Vine Cellars.
Delivery to Corporate Customers will be made, in most cases by our De Vine couriers. For next day delivery, all orders need to be placed before 2pm on Monday, Tuesday, Wednesday and Thursdays. Orders placed on Friday, Saturday and Sundays will be delivered on Tuesday of the next week, unless special arrangements have been made.
Delivery is free within the Perth CBD and surrounding suburbs during business hours Monday to Friday 9.00am to 5.00pm, minimum order of $200 required. A $15 delivery fee will be applied to orders less than $200. Please call us to confirm whether delivery charges will apply.
A delivery fee may be incurred for deliveries outside of business hours and multi-destination deliveries of hampers and gift items. We will notify you of any cost prior to delivery.
A packaging fee may be incurred for certain items, we will notify you of any cost prior to delivery.
If you require delivery on a specific day or time, please specify and we will endevour to deliver as per the instructions. If we are unable to do so, we will contact you to arrange a suitable time.
Delivery rates to the relevant Boat Jetty (see below) for Boat Charter functions will be as follows:
- Monday to Friday: $65.00
- Saturday: $75.00
- Sunday: $85.00
- Barrack Street Jetty – Perth
- East Street Jetty – Fremantle
- Sardine Jetty – Fremantle
- Mosman Jetty – Mosman Park
- Hillarys Jetty – Hillarys
- Mends Street Jetty – South Perth
- Jo Jo’s Jetty – Nedlands